Refund Policy - gem – Unicocare Ltd


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Our Refund Policy

Our primary objective is to satisfy all our customers. That's why we provide a hassle-free return policy.

1. Returns: 

Our return policy lasts 45 days. If 45 days have passed since your payment we can't give you a refund or an exchange. 

To qualify for a refund, your item must be in the same condition as you've received it. It must be in the original package, as well. Gift cards cannot be refunded.

We need an email receipt or another proof of purchase to complete your return.

There are certain situations where only partial refunds are granted (if applicable).

2. Refunds (if applicable):

Upon receipt and review of your return, we will send you an email notifying you we have received your returned item. We will also inform you of your refund being accepted or denied.

If accepted, your refund will be processed, and a credit will be added automatically to your credit card or original payment method. 

3. Late or missing refunds (if applicable):

If you do not receive your order after 45 days of your payment, you can ask for refund with no question asked. While you cannot ask for late or missing refund if it is within 45 days of your payment. It might take some time before the final posting of your refund. If you have further questions, please contact us at

4. Exchanges (if applicable):

We only exchange products that arrive faulty or damaged within 45 days. Send us an email at if you need to swap it for the same item.

5. Shipping:

To return your product, you should contact us at to receive your shipping label.

For returning your item you will be liable for paying your own shipping costs. We will include a prepaid return shipping label upon request, and subtract the costs from your refund. 

The time it may take for your exchanged product to reach you depends on where you live, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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